When you buy, say an airline ticket to Texas, if you call and get it they charge you extra. They want you to buy it online, even print your boarding pass online so they don't have to pay someone to serve you. If you want someone, they charge you extra.
When you buy, say an Astros ticket, if you go to the box office and buy it from a human, no service charge, but if you buy it at home on a computer and print at home on your printer, involving no humans, they charge you a service fee.
Why wouldn't someone like, say the Houston Astros baseball club, take ticket opperations in house, cut the online service charges, and make buying tickets to their events easier and cheaper for their customers?
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